Returns & Exchanges
At Rosier Foods, we take great pride in the quality of our gourmet products, but if your order arrives damaged or incorrect, we are here to make it right. Due to the perishable nature of our food items, returns are generally accepted only for safety and quality issues reported within 48 hours of delivery.
Report the Issue
Contact our customer support team via email within 48 hours of receiving your order, including your order number and clear photos of the damaged or incorrect items.
Verification Process
Our quality assurance team will review your request and the provided images to verify the issue against our shipment records and safety standards.
Return Authorization
Once approved, we will provide you with a Return Merchandise Authorization (RMA) and instructions on whether the item needs to be sent back or safely disposed of.
Resolution
Depending on your preference and product availability, we will either process a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing